Returns & Exchanges

At R and L Miller we strive to ensure you’re fully satisfied with your purchase. However, if you’re not entirely happy with your product, we’re here to help make the return process as smooth and easy as possible.

Our Return Policy

We accept returns for items that meet the following conditions:

• The product must be unused and in the same condition as when you received it.
• Returns must be initiated within 28 days from the date of purchase.
• The original receipt or proof of purchase is required.

Please note that certain items, such as perishable goods or customised products, may not be eligible for return. Be sure to check our full terms and conditions for more details.

How to Return an Item

1. Submit a Return Request
   To start the return process, please fill out the return form below. Provide your order number, the product you wish to return, and the reason for return.

2. Wait for Approval
   Once you’ve submitted the form, we will review your request and respond within 7 business days. Upon approval, you will receive instructions on how to proceed with the return, including shipping information if applicable.

3. Return Shipping
   Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund or Exchange
   Once your return is received and inspected, we will notify you of the status. If approved, you can choose to receive either a refund to your original payment method, a product exchange, or store credit.

Start Your Return

To initiate a return, please fill out the form below. By providing the necessary information such as your order number, email, and reason for return, we can process your request swiftly.

Important Notes:

• Returns must be approved before being sent back.
• For any questions regarding our return policy, please contact us at 01294 850252